FAQ
Frequently Asked Questions
Currently we ship to the US and Canada.
Rates:
US - $4 Flat Rate Shipping
Canada - Shipping rates determined at checkout. Typically around $13 for USPS First Class Package International (7-21 business days) and around $16 for UPS Standard (2-7 business days)
We understand this is not an ideal shipping rate and are working to get a distributor in Canada.
As we continue to grow we plan to expand to even more countries!
We are sure you will love our HeadBiB™ and BasicBiBs, but if by chance things don’t work out you can return or exchange your items for up to 10 days after delivery.
All items must be unused and in the same condition when you received them. Return shipping will be at the customer’s expense.
Send us a note to support@theheadbib.com and we can start the process.
If you need to make a change to your order, please contact us as soon as possible.
We try to fulfill and ship orders quickly, but generally, changes can be made to an order within the first 12-24 hours after it was placed.
To make changes, please contact us via the contact form on our contact page or via email: support@theheadbib.com. We will be happy to help!
After receiving your order, it generally takes 1-2 business days for our fulfillment team in Colorado to get the package to USPS.
From there, it generally takes about 3-6 business days for USPS to deliver.Once orders are within USPS control, RyKo and Lo is not responsible for any lost, stolen or damaged items.
Tracking information is sent via email after shipment is processed. If you have any questions regarding your package once you receive your tracking information contact 1-800-ASK-USPS or usps.com.*
If your order includes an incorrect, defective, or missing item, let us know so we can ship you a replacement.
Please email you order number, an image of what you have received, and full name to support@theheadbib.com so we can access your order. If the item received was wrong or defective, please also attach an image of the item.